1. Introduction

MarketSignalTop ("we," "our," or "us"), registered at 10 Chemin des Punevelles, 55200 Commercy, France, respects your privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable French data protection legislation.

2. Data Controller

The data controller responsible for your personal data is MarketSignalTop, headquartered at 10 Chemin des Punevelles, 55200 Commercy, France. Data Protection Officer contact: [email protected].

3. Data We Collect

We collect the following categories of personal data when you interact with our services:

• Identity Data: Full name, job title, company name.
• Contact Data: Email address, telephone number, postal address.
• Technical Data: IP address, browser type and version, operating system, device identifiers, and cookie-based usage analytics.
• Business Data: Information provided in project briefs, market intelligence requests, and communication transcripts.

4. Purpose of Processing

Your personal data is processed for the following purposes:

• Delivering market intelligence reports and competitive analysis services.
• Communicating regarding project status, deliverables, and account management.
• Complying with legal and regulatory obligations applicable to our operations in France and the European Economic Area.
• Improving our website functionality and user experience through aggregated, anonymized analytics.

5. Legal Basis for Processing

We process personal data under the following legal bases: (a) performance of a contract, (b) legitimate interest in delivering and improving our services, (c) compliance with legal obligations, and (d) your explicit consent where required.

6. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, plus any statutory retention period required by French commercial and tax law (typically 5 years from the end of the business relationship).

7. Your Rights

Under GDPR, you have the right to: access your personal data, rectification of inaccurate data, erasure ("right to be forgotten"), restriction of processing, data portability, and objection to processing. To exercise any right, contact us at [email protected].

8. Data Transfers

We do not transfer personal data outside the European Economic Area unless adequate safeguards (Standard Contractual Clauses) are in place, as required by GDPR Chapter V.

9. Contact

For privacy-related inquiries, contact: MarketSignalTop, 10 Chemin des Punevelles, 55200 Commercy, France. Email: [email protected].

1. Acceptance of Terms

By engaging the services of MarketSignalTop, headquartered at 10 Chemin des Punevelles, 55200 Commercy, France, you ("Client") agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Scope of Services

MarketSignalTop provides market intelligence, competitive analysis, industry forecasting, and related advisory services. The scope, deliverables, timeline, and pricing for each engagement are defined in the applicable Statement of Work ("SOW") or service proposal agreed upon by both parties.

3. Payment Terms

Invoices are issued upon commencement of the engagement or as milestone billing agreed in the SOW. Payment is due within 14 calendar days of invoice date. Late payments incur a statutory interest rate of 3 times the French legal interest rate. MarketSignalTop reserves the right to suspend services in case of non-payment after formal notice.

4. Intellectual Property

Upon full payment, the Client receives a non-exclusive, perpetual license to use the deliverables for internal business purposes. MarketSignalTop retains all underlying methodologies, models, and templates. Redistribution or resale of deliverables without written consent is prohibited.

5. Confidentiality

Both parties agree to maintain strict confidentiality regarding all non-public information exchanged during the engagement. This obligation survives termination of the agreement for a period of 3 years.

6. Limitation of Liability

MarketSignalTop's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the relevant service in the 12 months preceding the claim. MarketSignalTop shall not be liable for indirect, consequential, or incidental damages.

7. Termination

Either party may terminate with 30 days' written notice. Upon termination, the Client shall pay for all work completed up to the termination date. Any pre-paid fees for undelivered work shall be refunded proportionally.

8. Governing Law

These Terms are governed by the laws of the French Republic. Disputes shall be submitted to the exclusive jurisdiction of the courts of Paris, France.

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. MarketSignalTop uses cookies to ensure essential site functionality and to analyze aggregated, anonymized traffic patterns.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function correctly (e.g., session management, CSRF tokens). These cannot be disabled.
• Analytics Cookies: Used to collect anonymized information about how visitors use our website (e.g., page views, navigation paths). These are only set with your consent.

3. Managing Cookies

You can control and manage cookies through your browser settings. Disabling strictly necessary cookies may impair website functionality. Analytics cookies can be declined via our cookie consent banner without affecting core services.

4. Third-Party Cookies

MarketSignalTop does not serve third-party advertising cookies. Any third-party scripts (e.g., Google Maps) are loaded only after explicit user consent and are governed by the respective third-party privacy policies.

5. Contact

Questions about this Cookie Policy can be directed to: MarketSignalTop, 10 Chemin des Punevelles, 55200 Commercy, France. Email: [email protected].

1. General Policy

MarketSignalTop is committed to delivering high-quality market intelligence and competitive analysis services. Refunds are handled on a case-by-case basis in accordance with French consumer protection law and the distance selling provisions of the Code de la consommation.

2. Fixed-Scope Engagements

For fixed-scope engagements (e.g., one-time reports, audits), the Client may request a full refund within 14 calendar days of payment, provided that no substantive work has commenced. Once deliverables have been provided, refunds are not available for completed work.

3. Retainer & Subscription Services

Monthly retainer services (e.g., Competitive Watch Retainer) may be cancelled at any time with 30 days' written notice. No refund is provided for the current billing period in progress, but no further charges will be applied after the notice period.

4. Custom Platform Engagements

For custom platform builds (e.g., Custom Intelligence Platform), payments are milestone-based. If cancellation occurs after a milestone is delivered and approved, that milestone payment is non-refundable. Pre-paid amounts for undelivered milestones are refunded within 30 days.

5. Quality Disputes

If a Client believes deliverables do not meet the specifications agreed in the SOW, MarketSignalTop shall be given 15 business days to rectify the deliverables. If rectification is not satisfactory, a proportionate refund of the affected deliverable fee will be issued.

6. How to Request a Refund

Refund requests must be submitted in writing to [email protected] with the invoice number and a description of the grounds for the request. MarketSignalTop will respond within 10 business days.

7. Contact

MarketSignalTop, 10 Chemin des Punevelles, 55200 Commercy, France. Email: [email protected]. Phone: +33 7 45 80 13 96.